Refund Policy

This Refund Policy is part of the Satinwise Terms of Service (satinwise.com/terms). Satinwise is operated by Rogelio Oseguera de la Cruz, an individual doing business as "Satinwise," Mercedes, Texas, United States ("Satinwise," "we," or "us"). 1. SUMMARY - Plan: Satinwise Pro. - Price: USD $9.99 per month, plus any applicable taxes. - Free trial: 7 days, one time per person. A card is required, and $0 is charged when the trial starts. - First charge: automatic when the 7-day trial ends, unless you cancel before then. - Renewal: automatic every month until you cancel. - How to cancel: online, at any time, in Plan > Manage subscription (Stripe customer portal). - After you cancel: you keep Pro until the end of the trial or the period you already paid for, then move to the Free plan. You will not be charged again. - Refunds: payments are non-refundable, except where the law requires a refund. - Free plan: free, no card required, no charges. 2. THE 7-DAY FREE TRIAL - You can try Pro free for 7 days, one time per person. We ask for a card when the trial starts, but we charge $0 that day. - UNLESS YOU CANCEL BEFORE THE TRIAL ENDS, YOUR CARD WILL BE CHARGED USD $9.99 (PLUS ANY APPLICABLE TAXES) AUTOMATICALLY WHEN THE 7 DAYS END, AND USD $9.99 EVERY MONTH AFTER THAT UNTIL YOU CANCEL. - If you cancel during the trial, you are not charged anything. You keep Pro until the trial end date shown on the Plan page, and then your account moves to Free. - The trial is available only once per person. If you subscribe again later, billing starts right away, without a trial. 3. HOW TO CANCEL 1. Sign in to Satinwise. 2. Open Plan and click Manage subscription. 3. In the Stripe customer portal, click Cancel subscription and confirm. You can cancel online at any time, without calling or emailing anyone and without giving a reason. The portal shows the date until which you keep Pro. If you cannot sign in, email [email protected] from your account's email address and we will cancel for you. Deleting your account also cancels your subscription, but it also permanently deletes your data and files. If you only want to stop paying, cancel your subscription instead. 4. WHAT HAPPENS AFTER YOU CANCEL - Your cancellation takes effect at the end of your current trial or paid period. Until then you keep Pro. - After that, your account moves to the Free plan. Your designs, quotes, and orders stay saved, but Pro tools are not available until you subscribe again. - We do not charge you again after you cancel. 5. NO REFUNDS Because you can try Pro free for 7 days and cancel at any time, all payments are final and non-refundable. We do not give refunds or credits for partial months, for unused time, for periods in which you did not use the Service, or for downgrading. When you cancel, you keep Pro until the end of the period you already paid for. This does not limit any right to a refund that you have under applicable law. If you believe you were charged by mistake (for example, a duplicate charge or a charge after you canceled), email [email protected] with the date and amount, and we will review it and correct any billing error. Please contact us before disputing a charge with your bank. We can usually resolve problems faster. 6. FAILED PAYMENTS If a charge fails, Stripe will retry it for up to 2 weeks. During that time you keep Pro for a grace period of at least 3 days. You can update your card in Manage subscription. If the payment still has not gone through when the retries end, Stripe cancels the subscription and your account moves to the Free plan. You will not owe the unpaid amount after the subscription is canceled. 7. PRICE CHANGES If we change the Pro price, we will email you before the new price applies to your subscription, with at least the advance notice required by law. You can cancel before the new price takes effect. 8. COMPLIMENTARY PRO AND PROMOTION CODES Complimentary Pro has no charge. Promotion code discounts have no cash value and cannot be exchanged for money. 9. AUTOMATIC RENEWAL LAWS We aim to comply with U.S. automatic renewal laws, including California's Automatic Renewal Law where it applies: we explain the renewal terms clearly before you subscribe, ask for your consent, and let you cancel online. If the law where you live gives you more rights, those rights apply. 10. CONTACT Satinwise (Rogelio Oseguera de la Cruz, doing business as Satinwise) Mercedes, Texas, United States [email protected]